We understand the concerns that online shopping users may have. Regarding the return issue, we have given a detailed and clear policy and given examples to avoid any possible misunderstandings.

Aiming to ensure your shopping experience

1. Explanation of the return period

[We support return applications within 45 natural days after purchase]

From the date of placing an order today, you can initiate a return application within 45 natural days.

For example: if you place an order on May 1, 2024, the deadline for initiating a return and refund is June 15, 2024

2. Explanation of the scope of products that can be returned

[Scope and requirements for returns]

Returnable scope:

1. All unused non-customized products
2. Defective or wrong products

Return requirements: Please provide a shopping voucher when initiating an application, the packaging is complete, the product has no signs of use, and can be resold

[Non-returnable scope]

1. Customized products
2. Opened aromatherapy/candles and other volatile consumables
3. Gift cards
4. Products marked [non-returnable] on the product details page

Note: If there is such a mark, it will be displayed in a prominent position, such as: below the product price

3. About exchange

If we have inventory and you are willing to exchange, we provide exchange service
You need to bear the shipping cost of the original product
Note: Exchanged products are no longer supported for return

4. About return refund fees

Refund time: We will refund the full amount 3-5 working days after we receive the return you sent
Note: It may take time for banks or payment institutions to process the payment

Except for the cost of returning the product, the rest of the fees you paid when shopping will be fully refunded and the money will be returned by the original route.

Example:
You purchase the product costs a total of $50.
It may cost $10 to return the product, so you have to pay this $10 in advance to your courier.
We will refund you the $50 you paid for the product after we receive the goods.
If you choose to have the recipient pay for the shipping when you send the goods, we will refund you the remaining $40 after we receive the goods and pay the $10 shipping fee to the courier.
Note: You will only pay the $10 shipping fee for the returned product during the entire shopping process.
(The $10 is just an example. The actual return shipping fee depends on the product weight, volume, your address, and the courier method and courier company price you choose)

Return acceptance address:

We will provide the detailed address in the email agreeing to the return application.

Summary of refund and return steps:

1. First, confirm whether the product is returnable.
2. After confirming that it is returnable, contact us to apply for a return.
3. We confirm your return application.
4. You contact the logistics or courier company and send the goods according to the address in our return application confirmation email.
5. Provide the logistics tracking number of the goods you sent.
6. We confirm that we have received the goods you returned.
7. Full refund.

Others:

If there is any problem with the goods you purchased, you can choose to contact us as soon as possible:
info@dharmaecho.com

Please believe us, we will give you a satisfactory solution. The purpose of our store on the Internet is to meet the needs of customers with the best quality goods and services. We strive for 100% satisfaction.
We hope that you can give us suggestions, which will also help us improve our services and optimize the shopping experience.